What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit during registration — your name, email address, and contact number. When you make a deposit or withdrawal using DANA, OVO or GoPay, we record the transaction reference and wallet identifier linked to that
-
1
transfer; we do not store your full wallet PIN or payment credentials. We also collect device and session data — your browser type, IP address, and the pages you visit inside our lobby — to keep your account secure and to detect unusual login behaviour. If
-
2
you contact our support team, the conversation log is retained so we can follow up accurately. We do not sell your personal data to third parties. Data we collect is used only for account management, payment verification, fraud prevention and service improvement. Retention periods vary by
-
3
data type — transaction records are kept for as long as required by applicable rules in the jurisdiction where you access our platform. You can request a copy of the data we hold on your account at any time by contacting our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.